Privacy Policy

1. Introduction

D & A Hawaiian BBQ ("we," "us," or "our") operates the website www.dahawaiianbbq.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and birthday (month and day) when you create an account, join our loyalty program, or place an order.
• Order Information: Items ordered, order history, and payment information processed through our third-party ordering partners (MealKeyWay/MenuSifu, DoorDash).
• Communication Preferences: Your opt-in status for email and SMS marketing communications.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources. This data is collected through privacy-respecting analytics.
• Device Information: Browser type, operating system, and device type for website optimization purposes.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Manage your loyalty rewards account and track points
• Send transactional communications (order confirmations, account updates)
• Send promotional communications via email and/or SMS if you have opted in, including special offers, birthday rewards, weekly specials, and re-engagement messages
• Improve our website, services, and customer experience
• Respond to your inquiries and provide customer support
• Process gift card purchases and referral rewards
• Comply with legal obligations

4. SMS/Text Messaging Policy

By opting in to our SMS marketing program, you consent to receive recurring promotional and informational text messages from D & A Hawaiian BBQ at the mobile number you provide. Messages may include promotional offers, birthday discounts, loyalty rewards updates, weekly specials, and re-engagement messages.

• Message Frequency: Message frequency varies. You may receive up to 8 messages per month.
• Message & Data Rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation message and no further messages will be sent.
• Help: Reply HELP for assistance or contact us at (805) 739-8868.
• No Mobile Information Sharing: We will not share, sell, or distribute your mobile phone number or any information collected through our SMS program to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Email Marketing Policy

If you opt in to our email marketing, you may receive promotional emails including special offers, birthday rewards, loyalty updates, and newsletters. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting us directly.

6. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., email delivery services, SMS providers, payment processors, analytics providers). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

Our website uses essential cookies for authentication and session management. We use privacy-respecting analytics to understand website usage patterns. We do not use third-party advertising cookies or tracking pixels for ad targeting.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: